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Frequently Asked Questions
How do I place an order online?
Online shopping with us is very safe and convenient! To shop on our website, you may simply type what you are looking for into the Search Box (found on the right hand side of every page), or navigate the department menus found near the top and on the left hand side. When you find the item you want, click the Add to Cart button. You can continue shopping, or click Checkout to process your order. Your Shopping Cart will display all items you have selected. Just follow the on-screen instructions to complete your order – it’s that easy!
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How will I know the status of the items I have ordered? How do I check this?
As your order processes through our system, we will send emails that contain notifications and the tracking numbers for shipments. To check the status of your order, simply check your email.
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How long will it take for me to receive my order?
We ship most orders the same day received or the next business day. You should receive your order within 3 to 7 business days.
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Which methods of payment do you accept?
We accept Visa, Mastercard, Discover, and American Express. We also accept mail orders with Cashier’s Checks, Money Orders, or Personal checks for the full purchase amount (including any applicable shipping and sales tax amounts). Please note that all alternative payment orders must clear banking systems before we can ship your order. We do not accept any COD's.
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How much do you charge for shipping?
We strive to give you the lowest possible shipping costs! We currently offer FREE SHIPPING on many items. Even with small orders, we don’t add any unwarranted “handling” fees. Please see our Shipping Information page for details.
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Can you ship my order to a P.O. box?
No. Sorry for any inconvenience, but UPS and FedEx will not ship packages to P.O. boxes.
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Can I place my order over the phone?
Absolutely! While we offer safe and convenient online shopping 24 hours a day, you may also call us Monday – Friday, from 9 a.m. – 5 p.m. (Pacific Time) at 1-877-425-3890 to place an order. Or go to our Contact page and send us a message anytime regarding product questions or to place an order. We will respond promptly to your request. No matter how you prefer to shop, we guarantee the same low prices, shipping costs . . . and personalized service!
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Do you Collect Sales Taxes?
We collect sales tax where required by law. (We currently only collect sales tax for packages shipped to California.)
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What is your warranty/guarantee policy?
Every item we sell is guaranteed. We have been in business since 1998 and take pride in the quality pet supplies we offer and in our attention to customer service. All products are covered under manufacturers’ warranties (these vary, depending on the manufacturer). We welcome you to contact us regarding any questions concerning warranty policies before or after your purchase through our company.
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How do I exchange or return an item?
We work hard to make your shopping experience at BirdsnThings.com an enjoyable one and offer a Satisfaction Guarantee on items that we sell. Within 30 days of receiving your shipment, you may return almost any item, for almost any reason. Please see our Return Policy for details.
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We Respect Your Privacy
BirdsnThings.com will not sell your name to anyone, period. While some of our larger competitors may create lists of names and addresses to make available for sale, we honor your privacy.Many customers shop at BirdsnThings.com because their friends and fellow pet enthusiasts have recommended us. They come back again and again, because they appreciate the fact that we value their business and strive to provide a positive shopping experience. We appreciate the time you have taken to visit our online store, and we look forward to adding you to our list of delighted customers!
